NJPW Issues Refund Details On Sakura Genesis and Other Canceled Events

NJPW Issues Refund Details On Sakura Genesis and Other Canceled Events

New Japan Pro Wrestling issued the following press release revealing refund information on the recently canceled Sakura Gensis pay per view and several other April events due to the ongoing COVID-19 pandemic. Details can be found below.

Regarding refunds for Sakura Genesis 2020
Thank you for your support of New Japan Pro-Wrestling.

As announced this week, acting under further recommendation from the Japanese Ministry of Health regarding Coronavirus COVID-19, NJPW has come to the decision to cancel SAKURA GENESIS 2020 on March 31.

All ticket holders will be refunded.

IF YOU HAVE PURCHASED A TICKET FOR EVENTS BETWEEN MARCH 16 & 21

Refer to the following link: https://www.njpw1972.com/73466

IF YOU HAVE PURCHASED A TICKET FOR APRIL 11

Refer to the following link: http://www.njpw1972.com/73695

The below procedure applies to tickets purchased for the SAKURA GENESIS 2020 on March 31 ONLY

(Note: NJPW will be closely monitoring the ongoing Coronavirus situation and will provide updates on events taking place after April 12)

The refund procedure depends on point of purchase of the tickets.

Lawson Ticket (Lawson/Mini Stop convenience stores)

Refund period: Wednesday April 1 10AM – Wednesday April 15 11:59PM

Take your ticket to your nearest Lawson or Mini Stop. Any location will suffice, but if you purchased your ticket at a Lawson, you can only receive refunds at a Lawson, and Mini Stop customers can only receive refunds at Mini Stop.

Use the ‘haraimodoshi’ (refund) function on in store Loppi machines to secure your refund. Check the following Japanese site for details, or show to a store attendant for assistance

https://l-tike.com/oc/lt/haraimodoshi/

Ticket Pia (including 7-11 convenience stores)

Refund period: Wednesday April 1 10AM – Wednesday April 15 11:59PM

Please take your ticket to the store where you purchased it. Procedures may vary depending on purchase method.

Check the following Japanese site for details, or show to a store attendant for assistance:

http://t.pia.jp/guide/refund.jsp

ePlus (including FamilyMart convenience stores)

Refund period: Friday April 3 10AM – Wednesday April 15 11:59PM

Please take your ticket to the store where you purchased it. Procedures may vary depending on purchase method.

Check the following Japanese site for details, or show to a store attendant for assistance:

https://eplus.jp/sf/refund1

LINE Ticket

Refund period: Friday April 3 10AM – Wednesday April 15 11:59PM

A message will be sent from the LINE ticket info account on Friday April 3. Whether your ticket has arrived or not, do not delete your LINE account until you have received the message and your refund is processed.

Tickets purchased at Korakuen Hall

Refund period: Wednesday April 1 - Wednesday April 15

Please bring your ticket to the advance ticket counter during operating hours.

https://www.tokyo-dome.co.jp/en/tourists/hall/

Other outlets

Refund period: Wednesday April 1 ― Wednesday April 15

Consult point of purchase for refunds. Procedures and operating hours may vary.

NOTE

Tickets can not be exchanged for another event.

Tickets will not be refunded at event venues on the day of the scheduled event.

Physical tickets will be required as proof of purchase in most of the above cases. Refund policies will not cover lost tickets, or tickets with torn stubs.

Refunds will only be issued during the listed refund periods.

Regarding refunds for cancelled April 11 event
Thank you for your support of New Japan Pro-Wrestling.

As announced this week, acting under further recommendation from the Japanese Ministry of Health regarding Coronavirus COVID-19, NJPW has come to the decision to cancel an event on April 11.

All ticket holders will be refunded.

IF YOU HAVE PURCHASED A TICKET FOR EVENTS BETWEEN MARCH 16 & 21 (New Japan Cup)

Please find information from a following link: https://www.njpw1972.com/73466

IF YOU HAVE PURCHASED A TICKET FOR March 31 (Sakura Genesis)

Please find information from a following link: http://www.njpw1972.com/73693

The below procedure applies to tickets purchased for an event on April 11 ONLY

(Note: NJPW will be closely monitoring the ongoing Coronavirus situation and will provide updates on events taking place after April 12)

The refund procedure depends on point of purchase of the tickets.

Lawson Ticket (Lawson/Mini Stop convenience stores)

Refund period: Wednesday April 8 10AM – Wednesday April 22 11:59PM

Take your ticket to your nearest Lawson or Mini Stop. Any location will suffice, but if you purchased your ticket at a Lawson, you can only receive refunds at a Lawson, and Mini Stop customers can only receive refunds at Mini Stop.

Use the ‘haraimodoshi’ (refund) function on in store Loppi machines to secure your refund. Check the following Japanese site for details, or show to a store attendant for assistance

https://l-tike.com/oc/lt/haraimodoshi/

Ticket Pia (including 7-11 convenience stores)

Refund period: Wednesday April 8 10AM – Wednesday April 22 11:59PM

Please take your ticket to the store where you purchased it. Procedures may vary depending on purchase method.

Check the following Japanese site for details, or show to a store attendant for assistance:

http://t.pia.jp/guide/refund.jsp

ePlus (including FamilyMart convenience stores)

Refund period: Wednesday April 8 10AM – Wednesday April 22 11:59PM

Please take your ticket to the store where you purchased it. Procedures may vary depending on purchase method.

Check the following Japanese site for details, or show to a store attendant for assistance:

https://eplus.jp/sf/refund1

Ito Yokado in Sagamihara city

Refund period: Wednesday April 8 - Wednesday April 22

If you purchased tickets at Ito Yokado Sagamihara, Ito Yokado Kobuchi, Ito Yokado Ario Hashimoto, please go to the each shop and get “Henkin Yoshi(Refund paper)” at a service counter. Fill out the form and send it with a ticket purchased at Ito Yokado.

Please retain a record of the seat number displayed on the ticket before sending the above via special registered mail (‘tokutei kiroku’) to:

SOU CORPORATION SAGAMIHARA 4/11 REFUNDS

〒250-0034 881-26 Itabashi, Odawara-shi, Kanagawa

Refunds will be sent via bank transfer. Please retain proof of purchase until you can confirm that the transfer has been made.

The refunded amount will be for the face value displayed on the ticket.

Please send the ticket via special registered mail (‘tokutei kiroku’) only. Sending by other means may result in the ticket being returned to you.

This refund method applies to tickets purchased at Ito Yokado Sagamihara, Ito Yokado Kobuchi, Ito Yokado Ario Hashimoto ONLY. Also, tickets cannot be refunded at each shop.

Other outlet

Refund period: Wednesday April 8 ― Wednesday April 22

Consult point of purchase for refunds. Procedures and operating hours may vary.

NOTE

Tickets can not be exchanged for another event.

Tickets will not be refunded at event venues on the day of the scheduled event.

Physical tickets will be required as proof of purchase in most of the above cases. Refund policies will not cover lost tickets, or tickets with torn stubs.

Refunds will only be issued during the listed refund periods.

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